1. Introduction

At Aum Atha Organic Pvt Ltd, we strive to provide our customers with reliable and efficient shipping and delivery services. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment of products ordered through our website www.aumatha.com. By placing an order with Aum Atha Organic Pvt Ltd, you agree to the terms stated in this policy. If you have any questions or need further clarification, please contact us at contact@aumatha.com or +919967317666.

2. Order Processing

• Order Confirmation: After you place an order on our website, you will receive an order confirmation email detailing the items ordered, shipping address, and estimated delivery time. Please review the details carefully and contact us immediately if there are any discrepancies.
• Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak periods, processing times may be extended. You will be notified via email if there is a significant delay in processing your order.

3. Shipping Methods and Costs

• Shipping Options: Aum Atha Organic Pvt Ltd offers a variety of shipping methods to meet your needs, including standard, expedited, and express shipping. The available shipping options and their associated costs will be displayed at checkout.
• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
• Free Shipping: We occasionally offer free shipping promotions for specific products or order values. Please refer to the promotions section on our website or sign up for our newsletter to stay informed about such offers.

4. Delivery Timeframes

• Estimated Delivery Times: Delivery times vary depending on the shipping method selected and the destination of your order. Estimated delivery times are provided at checkout and are calculated based on our experience and carrier schedules. Please note that these are estimates and not guaranteed delivery dates.
• Standard Shipping: Typically takes 5-7 business days.
• Expedited Shipping: Typically takes 2-3 business days.
• Express Shipping: Typically takes 1-2 business days.
• International Shipping: Delivery times for international orders may vary significantly based on the destination country and customs processing times. Please allow 10-15 business days for international delivery.
• Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.

5. International Shipping

• Countries We Ship To: Aum Atha Organic Pvt Ltd currently ships to a wide range of countries. Please check our website or contact us to confirm if we ship to your location.
• Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer. These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information on potential charges.
• Customs Clearance: Aum Atha Organic Pvt Ltd is not responsible for delays caused by customs clearance processes. Please be aware that customs procedures can sometimes cause unexpected delays beyond our control.

6. Shipping Restrictions

• Restricted Items: Certain products may be subject to shipping restrictions due to their size, weight, or destination. If your order contains a restricted item, we will notify you as soon as possible to discuss alternative options or provide a refund.
• P.O. Boxes: Aum Atha Organic Pvt Ltd does not ship to P.O. Boxes. Please provide a valid physical address for delivery during the checkout process.
• Military Addresses: We do ship to APO/FPO addresses. However, delivery times may be longer than usual due to military mail processing.

7. Delivery Issues

• Delayed Delivery: If your order has not arrived within the estimated delivery time, please contact us at contact@aumatha.com or +919967317666. We will investigate the delay and provide you with an update. Please note that we are not responsible for delays caused by external factors such as carrier delays, weather conditions, or customs clearance.
• Lost Packages: In the unlikely event that your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or arrange a replacement shipment.
• Damaged Goods: If your order arrives damaged, please take photos of the damaged items and packaging and contact us within 48 hours of receipt. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.
• Incorrect Address: It is the customer's responsibility to provide an accurate shipping address at the time of purchase. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping costs to resend the package.

8. Order Tracking

• Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
• Carrier Updates: Tracking information may take up to 24 hours to update on the carrier’s website. If your tracking number is not updating, please allow some time and check again later. If the issue persists, contact us for assistance.

9. Returns and Exchanges

• Return Policy: If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange, subject to our Return Policy. Items must be in their original condition and packaging to be eligible for a return.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns to ensure they reach us safely.
• Refund Processing: Refunds will be processed within 7-10 business days of receiving the returned item(s). The refund will be issued using the original payment method used for the purchase.
• Exchanges: If you wish to exchange an item for a different size, color, or model, please contact us to arrange the exchange. Additional shipping costs may apply.

11. Shipping and Delivery Support

• Customer Support: For any questions or concerns regarding shipping and delivery, please contact our customer support team at contact@aumatha.com or +919967317666. We are here to assist you with any inquiries related to your order’s shipment, tracking, or delivery status.

12. Changes to Shipping & Delivery Policy

Aum Atha Organic Pvt Ltd reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the policy has been updated. We encourage you to review this policy regularly to stay informed of any changes.

13. Contact Information

If you have any questions or need further assistance, please contact us at:

• Address: Prestige Shantiniketan, Itpl Main Road, Whitefield, Bangalore, Karnataka, 560048
• Email: contact@aumatha.com
• Phone: +919967317666

Thank you for choosing Aum Atha Organic Pvt Ltd. We are committed to ensuring that your shopping experience is seamless and that your orders are delivered in a timely and secure manner. Your satisfaction is our priority, and we appreciate your trust in our services.