At Aumatha, we strive to provide you with the highest quality products and exceptional service. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free exchange policy to ensure your peace of mind.

Eligibility for Exchange

• Time Frame: You may request an exchange within 10 days of receiving your order.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags and labels intact.
• Non-Returnable Items: Certain items such as personal care products, sale items, and customized orders are not eligible for exchange.

How to Initiate an Exchange

• Contact Us: To initiate an exchange, please contact our customer support team at +91-9967317666 or email us at contact@aumatha.com with your order number and details of the item(s) you wish to exchange.

• Exchange Approval: Once your exchange request is approved, we will provide you with the necessary instructions on how to proceed.

• Shipping the Item: Please ship the item(s) back to us at the following address:

Address: Tower 6, Flat No. 6085, Prestige Shantiniketan, ITPL Main Road, Whitefield, Bangalore, Karnataka, 560048, India.

We recommend using a trackable shipping service to ensure the item(s) reach us safely. Please note that the cost of return shipping is the responsibility of the customer unless the exchange is due to a defect or error on our part.

Exchange Process

• Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our exchange criteria.
• Replacement: If the item(s) pass the inspection, we will process your exchange and ship the replacement item(s) to you at no additional cost. We will notify you via email once the exchange has been processed and shipped.
• Exchange Denial: If the item(s) do not meet our exchange criteria, we will notify you and return the item(s) to you.

Contact Us

If you have any questions or need further assistance with your exchange, please feel free to contact our customer support team:

Phone: +91-9967317666

Email: contact@aumatha.com 

We value your satisfaction and are committed to ensuring a seamless exchange experience.